Frequently asked questions
Everything about Margo GPS trackers — how they work, plans, installation, shipping and support. Can't find your answer? Talk to our team.
Product & tracking
How does a Margo GPS tracker work?
Each Margo GPS tracker has a built-in SIM and GPS module. It fixes its location from satellites and sends it over the mobile network to our servers every few seconds. You see your vehicle live on a map in the MargoGPS app and web dashboard, along with speed, trips, stops and alerts.
What can I do with the tracker?
Real-time location tracking, geofence alerts, trip and route history, over-speed alerts, engine cut-off (on supported wired devices to immobilise a stolen vehicle), tamper and power-cut alarms, and a backup battery that keeps reporting if the main wire is cut.
Which vehicles are supported?
Margo trackers work on cars, bikes, scooters, trucks, buses, autos and commercial fleets. Wired models connect to the vehicle's 12V/24V supply; we help you pick the right device for your vehicle type at checkout or over support.
How accurate is the location?
Under open sky the location is typically accurate to within a few metres, updating every few seconds. Accuracy can reduce inside dense buildings, basements or areas with poor mobile coverage.
Plans, SIM & data
Do I need to buy a SIM or recharge separately?
No. The SIM and mobile data are included in your Margo subscription plan. You only recharge your Margo plan when it expires — there is no separate SIM bill.
What subscription plans are available?
Every device comes with flexible plans, typically ranging from 1 month up to 2 years. Longer plans cost less per month. You can view and choose a plan on each product page before buying, and renew it later from your account.
What happens when my plan expires?
Live tracking pauses when a plan expires, but your device and history stay safe. Recharge from your account or the app and tracking resumes immediately. We also send you reminder emails before expiry.
Installation
Can I install the tracker myself?
Plug-and-play (OBD) models can be self-installed in seconds. Wired models are best fitted by a technician for a clean, hidden installation. You can add our optional professional installation service on the product page where available.
How long does installation take?
Self-install OBD devices take under a minute. A professional wired installation usually takes 20–40 minutes depending on the vehicle.
Orders, shipping & payment
Do you ship across India?
Yes, we deliver pan-India. Shipping options and any free-shipping threshold are shown at checkout. Most orders are dispatched within 24 hours.
What payment methods can I use?
Payments are handled securely by Razorpay — UPI, credit/debit cards, net-banking and popular wallets. You receive a GST invoice for every order.
How do I track my order?
Once your order ships, you'll get the courier and tracking number by email, and you can follow it any time under My Account → Orders.
Warranty & returns
Is there a warranty on the device?
Yes, Margo trackers come with a manufacturer warranty against hardware defects. Reach our support team with your order number and we'll help with a replacement if a device is faulty.
What is your return policy?
Unused devices in original condition can be returned within 7 days of delivery for a refund, as per our refund policy. Contact support to start a return.
Which app do I use to track my vehicle?
Use the MargoGPS app on Android and iOS, or the web dashboard. Log in with the credentials created for your device to see live location, trips and alerts.